Dispatch Times
We aim to ship all UK orders within 1 working day (Monday - Friday). Orders are not shipped on weekends or Bank Holidays.

Delivery Methods
Royal Mail Tracked 24®: 1-2 working days
Royal Mail Tracked 48®: 2-3 working days

Shipments are fully insured by Royal Mail. Any items lost in transit will be replaced/refunded depending on stock availability.

All delivery timeframes given are estimates. Should your order not arrive in the expected timeframe, we are required to wait 10 working days before we can start the lost parcel process with Royal Mail.

Please ensure the correct details are used at checkout. Should your order be returned due to missing information, you will be required to pay the additional shipping cost.

International

Please Note: Royal Mail are currently experiencing delays with International Tracked services.

"Delivery of international items may take slightly longer than usual and customers using Tracked services may notice different tracking information as items leave the UK".

We aim to ship all International orders within 2 working days. Orders are not shipped on Weekends or Bank Holidays.

All delivery timeframes given are estimates.

Delivery Method:

Royal Mail International Tracked®:

• Europe: Usually arrives within 10 working days 

• Rest of world: Usually arrives within 14 working days

Customs, Duties and Taxes

SerpentKeys is NOT responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer. Please check your authorities website for additional information on fees you may incur.